How long will it take for my order to ship?
All orders generally take 2-4 business days to process before shipping. You will receive an email with tracking once the order is packaged, labeled, and and hits the mail stream.
Why have I not received my order yet?
*Please note there may be shipping delays from COVID from reduced staffing and increased summer volume*
USPS Media Mail (2-8 Business Days from time of shipment)
USPS First Class Mail or Priority Mail (2-3 Business Days from time of shipment)
International will be sent First Class Mail and can take up to 4 weeks to arrive.
Uncool Records does not ship partial orders, your order will only ship if all items are in stock. If some items are pre-order, your entire order will be shipped when the pre-order is ready, regardless if the other item are in stock.
What if my tracking says “return to sender”?
If your tracking information indicates your package was returned to us it will also generally explain why. This can happen for a variety of reasons, including, but not limited to: a typo in your address, missing apartment number, being marked as unclaimed, etc.
Uncool Records has no responsibility in your package being returned for these reasons. Please check your orders carefully.
Once your order makes its way back to us it will be processed by our returns department and you will receive a refund on the items in your order.
Tracking shows my package as delivered but it isn’t here. Where is it?
In the event your item was marked as delivered by the Postal Service and has not arrived, we kindly ask if you can reach out to your local post office. There may be a chance your item may have prematurely been scanned and marked as delivered.
In the event this happens, your item may be delivered at a later date. Should you not receive your item by then, please contact us.
I did not receive a confirmation email, what should I do?
Please contact us at firstname.lastname@example.org and we’ll confirm that your purchase went through.
What if I entered the wrong shipping address?
Please contact email@example.com immediately. We will do our best to change the address before the package goes out. However, we can't guarantee this if it is already shipped.
Is tracking available?
Yes! You will receive a notification email when your order has shipped including a tracking number, so you can track its progress all the way to your door. If you didn’t receive an email, feel free to reach out through our contact form!
How does international shipping work?
IMPORTANT NOTICE FOR INTERNATIONAL BUYERS:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Customs fees, taxes, and additional fees may apply for international shipments. Uncool Records does not charge for these fees up front because of varying rates between countries. Your local post office may hold the package until such fees are paid. Please contact your local customs and/or post office for more information.
Any packages that are returned as “refused” or “unclaimed” will be refunded for the items sent back. *Shipping charges itself will not be refunded in such cases.*